Terms and Conditions

Excursions24's Terms and Conditions


General Terms of Business of Meetingpoint Turkey, Antalya and of Suppliers of Tours and other touristic Services

Version 1st July 2016

Index:

  1. INTRODUCTION
  2. DETAILS ABOUT US
  3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
  4. USE OF OUR WEBSITE
  5. SERVICE TERRITORY
  6. HOW THE CONTRACT IS FORMED
  7. AVAILABILITY OF SERVICES
  8. REFUSAL OF ORDER
  9. CHANGES IN MATERIAL TERMS OF THE CONTRACT
  10. CANCELLATION OF THE SERVICE BY MPT:
  11. PRICE AND PAYMENT
  12. INVOICE
  13. BUYING SERVICE(S) AS A GUEST
  14. VALUE ADDED TAX
  15. TERMINATION RIGHT OF THE CUSTOMER
  16. INTELLECTUAL PROPERTY
  17. VIRUSES, HACKING AND OTHER CYBERCRIMES
  18. LINKS FROM OUR WEBSITE
  19. WRITTEN COMMUNICATIONS
  20. NOTICES
  21. TRANSFER OF RIGHTS AND OBLIGATIONS
  22. EVENTS OUTSIDE OUR CONTROL
  23. WAIVER
  24. SEVERABILITY
  25. OUR RIGHT TO VARY THESE TERMS
  26. LAW AND JURISDICTION
  27. FEEDBACK

1. INTRODUCTION

This document (together with any documents herein mentioned which hereinafter referred to as the "Terms") sets forth the terms and conditions governing the use of this website and the purchase of the excursion activities, services and products (“Services” as described in the brochure/order confirmation which has been hyperlinked to this website) by our customers through such website. Please read through these Terms, our Cookies Policy and our Privacy Policy (together the "Data Protection Policies" which are also hyperlinked to this website) prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website. These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the sales contract (“Contract”) (as defined below) shall be the applicable ones.

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2. DETAILS ABOUT US

Sale of Services through this website, Excursions24.com (www.excursion24.com) is carried out by MP Turkey Turizm ANONİM ŞİRKETİ ("MPT"), a Turkish company with registered office at Nur-i Ziya Sk. No:7 Beyoğlu, 34433, Istanbul, registered with the Istanbul Trade Registry with the number 492559. Tax Office with the number Haliç Kurumlar V.D. 623 038 26 18 . You may contact our customer service department on our toll free number +90 242 244 51 56. Excursions24 is a web based online sales platform providing products and services via the internet. On the platform, users have the opportunity to find and book touristic excursions, activities, and experiences all over the world. The products and services are provided via Excursions24.com. This ownership of this website solely MPT which is a subsidiary of Meeting Point International GmbH. The Website contains copyright material, trade names and marks and other proprietary information, including, but not limited to, text, software, photos and graphics, and may in future include video, graphics, music and sound ('Content'). The Content is protected by copyright law, registered and unregistered trade marks, database rights and other intellectual property rights. MPT, and/or its licensors and/or authorised contributors (as the case may be) own the copyright, database right and other intellectual property rights in the selection, coordination, arrangement and enhancement of this website and the content thereof. You shall not modify, publish, transmit, participate in the transfer or sale of, create works from, or in any way exploit, any of this website’s content, in whole or in part except as provided in this Terms. Any information from this website may be downloaded for user’s personal use only. No copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission. You acknowledge that you do not acquire any ownership rights by downloading copyright material. This website may provide ads or hypertext links to other sites operated by other people. Using such a link means you are leaving the website. MPT takes no responsibility for, and gives no warranties, endorsements, guarantees or representations in respect of such ads or linked sites. MPT is not responsible for the privacy practices, nor do we accept any liability in connection with the content of, such websites. Any concerns regarding any external link should be directed to its website administrator or web master.

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3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

It is required to share your personal information in order to continue with the purchase of the desired Services. The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate. In case the customer explicitly declares his/her/its interest, MPT will inform the customer regarding its service catalogues, campaigns and special offers via mail, e-mail and/or SMS.

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4. USE OF OUR WEBSITE

By using this website and/or by placing any order through it, you undertake: 1. To use the website exclusively to make legitimate enquiries or orders. 2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities. 3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies). If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.

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5. SERVICE TERRITORY

Services offered over this website may be available all over the world.

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6. HOW THE CONTRACT IS FORMED

To place an order, you must follow the online purchasing procedure, fill all necessary parts and click "Authorize payment". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). You will later in a second receive another email confirmation that the order is accepted (the "Acceptance Confirmation"). The Contract shall not be deemed as legally formed until the Acceptance Confirmation is sent to you.

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7. AVAILABILITY OF SERVICES

All orders for Services are subject to availability and in this regard, in the event of supply difficulties or because Services are no longer in available, we reserve the right to give you information about substitute Services of a similar nature and which you can order. If you do not wish to order the substitute Services, we will reimburse any monies that you may have paid.

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8. REFUSAL OF ORDER

We reserve the right to withdraw any Services from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any Service from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

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9. CHANGES IN MATERIAL TERMS OF THE CONTRACT

In case of material changes to be made by MPT, due to a reason not attributable to the customer, on the material terms of the Contract concluded with the customer (as defined by article 10 of the Package Tour Contracts Regulation announced in the Official Gazette numbered 29236), MPT shall notify the customer as soon as possible regarding such circumstance in written or via e-mail. Upon customer’s receipt of such notification, the customer shall be entitled to either accept such change or alternatively request from MPT one of the following:

  • Replacement of the purchased service with another service offered by MPT with at least an equal value,
  • Replacement of the purchased service with another service offered by MPT with a lower value on the condition that the difference in the value of those services shall be reimbursed by MPT.
  • To withdraw from the Contract and request all payments made for the purchase of Services.

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10. CANCELLATION OF THE SERVICE BY MPT:

In case MPT cancels the service purchased by the customer due to a reason not attributable to the customer, the customer shall be entitled to request from MPT the alternatives stated under article 9 above.
MPT shall be entitled to cancel the purchased service without any compensation (other than reimbursement of the service fee collected from the customer) incase minimum participation requirement is not met. On the condition that the purcased service in concern falls within the scope of Package Tours as defined and stipulated under articl 51 of the Law on the Protection of Consumer numbered 6502, MPT shall inform the customer at least 20 (twenty) days prior incase of a such cancellation If such services to be provided by MPT falls under the definition of “Other Tourism Services” as per the definition made at article 4- (1) sub title b) of the Regulation on Package Tour Agreements announced in the Official Gazette dated 14.01.2015, MPT shall be entitled to cancel the purchased service any time due to any of the grounds stated in this clause without being obliged to any compensation nor to provide the herein mentioned 20 (twenty) days prior notice of cancellation that is legally mandatory only in the case of cancellation of Package Tours. In such circumstance, the customer’s right to utilize any of rights stipulated under article 9 above is reserved.In addition to above MPT shall not be liable for non-performance of the Contract (partially or whole) due to the following:

  • Customer’s negligence
  • Unexpected and unavoidable act of a third party not involved in due course of the performance of this Contract,
  • Force majeur including the adverse weather conditions,
  • Occurance of a circumstance which cannot be avoided by either MPT or its’ intermediaries or third party service providers despite the all due care.
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    11. PRICE AND PAYMENT

    The price of any Services will be as stipulated on our site from time to time. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of Services you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the Services you will receive a full refund. We are under no obligation to provide the Services(s) to you at the incorrect (lower) price (even after we have sent you an Acceptance Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price. The prices on the website include VAT Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation Confirmation. Therefore, (except as provided above) we shall not make price adjustments on existing orders that are already confirmed with an Acceptance Confirmation except for the circumstance that has been provided by article 9 of the Package Tours Contract Regulation. According to this article, MPT shall be entitled to adjust the purchase price with a written notice or email to be addressed to the customer at latest 20 days before the date of provision of the Service. Such price adjustment shall not exceed 5% of the total service fee and such change shall also derive from one of the following circumstances:

    • Due to fluctuations in the foreign currency exchange rate (only for service fees denominated in foreign currencies),
    • Due to an exorbant (unexpected) increase realized on fuel prices,
    • Due to increases realized on statutory duties such as related taxes, charges, airport charges, etc. 

     

    Once you have finished shopping all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.
    After the completion of order and before the confirmation of payment by the Customer, basic characteristics of the purchased service, total sum including shipping costs and taxes, and the other statutory information to be disclosed to the customer as per applicable legislation.
    Payment can be made via Visa, Mastercard, American Express card.
    To minimise the possibility of unauthorised access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure there are sufficient funds available to complete the transaction.

    Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.

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    12. INVOICE

    Invoice is issued and submitted to the customer within seven (7) days after the delivery of service.

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    13. BUYING SERVICE(S) AS A GUEST

    The functionality of buying Service(s) as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continue as a non-registered user.

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    14. VALUE ADDED TAX

    Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to the Value Added Tax (VAT).

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    15. TERMINATION RIGHT OF THE CUSTOMER

    If there is no cancellation policy stated in the respective page of the booked activity the following cancellation fees will be charged: You have the right to terminate the Contract with full refund at latest 48 (forty eight) hours prior to the service time. In case you terminate the Contract between 48 (forty eight) hours and 24 (twenty four) hours prior to the date of the purchased Service(s)/tour,you shall be only refunded with 50% of the total service price paid to us. In case of termination of the Contract within the last 24 hours before the service time, you shall not be entitled to refunding of any portion of the purchase price. However, in case the Customer terminates the Contract due to health reasons or any unforeseeable and unavoidable circumstance despite due care of the Customer full refunding shall be made provided that such circumstance is evidenced by official documents (i.e. medical report, etc.).In any case, costs already incurred by MPT (i.e. flight ticket costs, taxes, charges and fees deriving from similar liabilities and amounts paid to third parties) shall be deducted from the purchase price to be refunded to you in accordance with this Terms. To exercise this termination right, you must notify us MPT of your decision to terminate the Contract with a written notice or by email to us that you wish to use right of termination. You can notify us of this by filling out the Cancelation Form and sending it to support@excursions24.com. To meet the termination deadline, it is sufficient for you to send your communication concerning your exercise of this termination right before the termination period has expired.

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    16. INTELLECTUAL PROPERTY

    You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.

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    17. VIRUSES, HACKERING AND OTHER CYBERCRIMES

    You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

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    18. LINKS FROM OUR WEBSITE

    We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

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    19. WRITTEN COMMUNICATIONS

    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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    20. NOTICES

    All notices given by you to us should be given in writing. Subject to and as otherwise specified in Clause 19 we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

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    21. TRANSFER OF RIGHTS AND OBLIGATIONS

    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied. You acknowledge that we shall be entitled to provide/perform the services through third party services providers. In such a case, we shall continue to be liable for the losses caused by the service providers that we authorized to perform the services.

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    22. EVENTS OUTSIDE OUR CONTROL

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    1. Strikes, lock-outs or other industrial action.
    2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
    3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    5. Impossibility of the use of public or private telecommunications networks.
    6. The acts, decrees, legislation, regulations or restrictions of any government.
    7. Any shipping, postal or other relevant transport strike, failure or accidents. Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.

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    23. WAIVER

    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.

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    24. SEVERABILITY

    If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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    25. OUR RIGHT TO VARY THESE TERMS

    We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you. This change does not affect your statutory rights as a customer and/or consumer.

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    26. LAW AND JURISDICTION

    We have the right to revise and amend these Terms from time to time. The use of our website and the Contracts for the purchase of products through such website will be governed by Turkish law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the exclusive jurisdiction of the Turkish (Antalya ) Courts and Execution Offices. In case a dispute arises regarding the agreement between MPT and the Customer, the customer may do the necessary applications to the authorised Consumer Court or to the Arbitration Committee for Consumer Problems. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such. In case of disputes customers not having the status of “consumer” hence being not subject to consumer legislation as defined under applicable legislation, Antalya courts and execution offices shall be authorized to settle the disputes.

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    27. FEEDBACK

    We welcome your comments and feedback. Please send all feedback and comments to us via our contact form or at the e-mail address support@excursions24.com

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